{"id":862,"date":"2019-05-24T13:28:53","date_gmt":"2019-05-24T11:28:53","guid":{"rendered":"http:\/\/www.bsforma.com\/elearning\/?page_id=862"},"modified":"2019-05-24T13:51:08","modified_gmt":"2019-05-24T11:51:08","slug":"consultative-selling-training-3-2-3-2","status":"publish","type":"page","link":"http:\/\/www.bsforma.com\/elearning\/consultative-selling-training-3-2-3-2\/","title":{"rendered":"R\u00e9clamation et d\u00e9dommagements"},"content":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=\u00a0\u00bb803&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][vc_column_text]<\/p>\n<h4 class=\"no-margin-top\">Les r\u00e9clamations et les d\u00e9dommagements<\/h4>\n<p>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb35px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs][vc_tta_section title=\u00a0\u00bbDialogues\u00a0\u00bb tab_id=\u00a0\u00bb1558689199241-16e6dbc6-6fda\u00a0\u00bb][vc_column_text]<\/p>\n<h6>Dialogue 1 :<\/h6>\n<!--[if lt IE 9]><script>document.createElement('audio');<\/script><![endif]-->\n<audio class=\"wp-audio-shortcode\" id=\"audio-862-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/wav\" src=\"http:\/\/www.bsforma.com\/elearning\/wp-content\/uploads\/2019\/05\/04\u5546\u52a1\u7bc7-mp3cut.net-24.wav?_=1\" \/><a href=\"http:\/\/www.bsforma.com\/elearning\/wp-content\/uploads\/2019\/05\/04\u5546\u52a1\u7bc7-mp3cut.net-24.wav\">http:\/\/www.bsforma.com\/elearning\/wp-content\/uploads\/2019\/05\/04\u5546\u52a1\u7bc7-mp3cut.net-24.wav<\/a><\/audio>\n<p><strong>Paul\u00a0:<\/strong> Notre soci\u00e9t\u00e9 accorde une grande importance \u00e0 la qualit\u00e9 de produits. Une chose pareille ne s\u2019est jamais produite auparavant.<\/p>\n<p><strong>Li Hua\u00a0:<\/strong> Nous n\u2019avons pas l\u2019intention de faire une r\u00e9clamation, mais votre exp\u00e9dition de porcelaine du 8 courant nous est parvenue en fort mauvais \u00e9tat.<\/p>\n<p><strong>Paul\u00a0:<\/strong> Cela s\u2019est peut-\u00eatre produit en route.<\/p>\n<p><strong>Li Hua\u00a0:<\/strong> Je regrette. Nous avons constat\u00e9 en les ouvrant que les 5 caisses des objets qu\u2019elles renfermaient se trouvaient bris\u00e9s. Nous avons fait examiner la marchandise par des contr\u00f4leurs douaniers et ils ont d\u00e9clar\u00e9 que la marchandise avait \u00e9t\u00e9 endommag\u00e9e avant l\u2019embarquement. Les protections de pi\u00e8ce n\u2019\u00e9taient pas suffisamment assur\u00e9es.<\/p>\n<p><strong>Paul\u00a0:<\/strong> J\u2019en suis d\u00e9sol\u00e9. Si votre r\u00e9clamation s\u2019av\u00e8re bien fond\u00e9e, nous vous d\u00e9dommagerons selon le contrat.<\/p>\n<p>&nbsp;<\/p>\n<h6>Dialogue 2 :<\/h6>\n<audio class=\"wp-audio-shortcode\" id=\"audio-862-2\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/wav\" src=\"http:\/\/www.bsforma.com\/elearning\/wp-content\/uploads\/2019\/05\/04\u5546\u52a1\u7bc7-mp3cut.net-25.wav?_=2\" \/><a href=\"http:\/\/www.bsforma.com\/elearning\/wp-content\/uploads\/2019\/05\/04\u5546\u52a1\u7bc7-mp3cut.net-25.wav\">http:\/\/www.bsforma.com\/elearning\/wp-content\/uploads\/2019\/05\/04\u5546\u52a1\u7bc7-mp3cut.net-25.wav<\/a><\/audio>\n<p><strong>Li Hua\u00a0:<\/strong> La qualit\u00e9 des produits manqu\u00e9s est bien importante. Cela nous a fait perdre beaucoup.<\/p>\n<p><strong>Paul\u00a0:<\/strong> Je sais que nous en sommes enti\u00e8rement responsables. Nous souhaitons une solution amiable.<\/p>\n<p><strong>Li Hua\u00a0:<\/strong> Je veux \u00eatre claire\u00a0: nous acceptons votre r\u00e9clamation et nous aimerons savoir ce que vous attendez de nous.<\/p>\n<p><strong>Paul\u00a0:<\/strong> Nous voulons que le probl\u00e8me soit r\u00e9gl\u00e9 le plus t\u00f4t possible.<\/p>\n<p><strong>Li Hua\u00a0:<\/strong> Tr\u00e8s bien ! On enverra quelqu&rsquo;un afin de compter les produits manqu\u00e9s et de discuter des montants \u00e0 compenser.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbUsuel\u00a0\u00bb tab_id=\u00a0\u00bb1558689199301-e1d5aac7-a845&Prime;][vc_column_text]<\/p>\n<audio class=\"wp-audio-shortcode\" id=\"audio-862-3\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/wav\" src=\"http:\/\/www.bsforma.com\/elearning\/wp-content\/uploads\/2019\/05\/04\u5546\u52a1\u7bc7-mp3cut.net-26.wav?_=3\" \/><a href=\"http:\/\/www.bsforma.com\/elearning\/wp-content\/uploads\/2019\/05\/04\u5546\u52a1\u7bc7-mp3cut.net-26.wav\">http:\/\/www.bsforma.com\/elearning\/wp-content\/uploads\/2019\/05\/04\u5546\u52a1\u7bc7-mp3cut.net-26.wav<\/a><\/audio>\n<p>Je suis tr\u00e8s en col\u00e8re au sujet de &#8230;<\/p>\n<p>Je suis d\u00e9\u00e7u de &#8230;<\/p>\n<p>Je vais essayer de trouver ce qui s&rsquo;est pass\u00e9.<\/p>\n<p>Nous sommes tr\u00e8s d\u00e9\u00e7us de l&rsquo;ex\u00e9cution de notre ordre.<\/p>\n<p>La qualit\u00e9 des marchandises ne correspond pas \u00e0 celle de l&rsquo;\u00e9chantillon.<\/p>\n<p>La marchandise a \u00e9t\u00e9 ab\u00eem\u00e9e pendant le transport.<\/p>\n<p>Le dommage semble \u00eatre d\u00fb \u00e0 l&#8217;emballage mal appropri\u00e9.<\/p>\n<p>On enverra quelqu&rsquo;un.[\/vc_column_text][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=\u00a0\u00bb803&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][vc_column_text] Les r\u00e9clamations et les d\u00e9dommagements [\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb35px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs][vc_tta_section title=\u00a0\u00bbDialogues\u00a0\u00bb tab_id=\u00a0\u00bb1558689199241-16e6dbc6-6fda\u00a0\u00bb][vc_column_text] Dialogue 1 : Paul\u00a0: Notre soci\u00e9t\u00e9 accorde une grande importance \u00e0 la qualit\u00e9 de produits. Une chose pareille ne s\u2019est jamais produite auparavant. Li Hua\u00a0: Nous n\u2019avons pas l\u2019intention de faire une r\u00e9clamation, mais votre exp\u00e9dition de porcelaine du 8 courant [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"http:\/\/www.bsforma.com\/elearning\/wp-json\/wp\/v2\/pages\/862"}],"collection":[{"href":"http:\/\/www.bsforma.com\/elearning\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.bsforma.com\/elearning\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.bsforma.com\/elearning\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.bsforma.com\/elearning\/wp-json\/wp\/v2\/comments?post=862"}],"version-history":[{"count":4,"href":"http:\/\/www.bsforma.com\/elearning\/wp-json\/wp\/v2\/pages\/862\/revisions"}],"predecessor-version":[{"id":869,"href":"http:\/\/www.bsforma.com\/elearning\/wp-json\/wp\/v2\/pages\/862\/revisions\/869"}],"wp:attachment":[{"href":"http:\/\/www.bsforma.com\/elearning\/wp-json\/wp\/v2\/media?parent=862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}